In December 2019, Aflac sent Welcome Packets containing incomplete plan information to a portion of the employees (5,000) who enrolled in the new UC Plus Supplemental Health Plans effective January 1, 2020. The materials sent reflected benefit coverage provided under Aflac’s standard plans, but did not include the additional custom benefit enhancements UC added to the plans.
On Thursday, January 23, 2020, Aflac sent a targeted mailing via U.S. mail to this group advising of the error. Corrected plan materials with complete information were included. Participants were asked to call the UC Plus Customer Service Center at 1 (888) 212-7201 with any questions.
The custom plans UC offers provide greater benefits than Aflac’s standard plans. To date none of the impacted participants has reported finding the mistake in the original mailing sent mid-December. We expect minimal issues related to the mailing.