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Employee Complaint Process

UC Riverside is committed to promoting and maintaining a work environment where all persons who are part of the campus community are treated with respect and can work and learn together in an atmosphere free from all forms of discrimination, harassment, unfair treatment, or intimidation.

Complaint Process: General Information

The University strongly encourages the informal resolution process as the first step to address workplace issues and concerns. However, if informal resolution is not attempted or is unsuccessful, the University has the following complaint resolution processes in place.

Type of Complaint
Definition
Policy 
Link

Responsible
Office

PPSM 70 - Complaint Resolution
For Non-Represented
Staff Members
A formal complaint of alleged violations of University policy, including the Personnel Policies for Staff Members (PPSM). Provides campus direction and authority for resolving complaints made by employees in the Professional & Support Staff (PSS) and Managers & Senior Professionals (MSP) personnel groups.

UC - PPSM 70

UCR - PPSM 70

Employee and Labor Relations
Grievance Process
for Non-Senate Non- Represented
Academic Employees
A formal complaint of alleged procedural violation of University policy, including the Academic Personnel Manual, which alleges: A specific administrative act was arbitrary or capricious and adversely affected the appointee’s then-existing terms or conditions of appointment; and/or a violation of applicable University rules, regulations, or Academic Personnel policies occurred which adversely affected the appointee’s then-existing terms or conditions of appointment.

UC APM 140

UCR - APM 140

Office of Academic personnel
Grievance Process For
Union-Represented Employees
A formal complaint that alleges violations of the terms and conditions of the represented employee’s collective bargaining agreement contract (CBA). CBAs Employee and Labor Relations

Sexual Violence/
Sexual
Harassment Complaints

A concern relating to Sexual Harassment, Sexual Violence, Relationship Violence, Stalking, or other prohibited behavior as defined in the UC Sexual Violence and Sexual Harassment policy. UCOP SVSH policy Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action

Discrimination,
Harassment, 
or Retaliation Complaint

A concern related to negative treatment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, religion, or any other characteristic protected by state or federal law, as defined in the UC Discrimination, Harassment, and Affirmative Action in the Workplace policy. This policy and the campus implementing policy also are used for complaints of retaliation: adverse action taken because someone reported discrimination or engaged in other protected activity.

UC Discrimination Policy

UCR Discrimination Policy

Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action
Whistleblower
Complaints
A concern related to improper governmental activities or other unethical conduct, as defined by the UC Whistleblower policy. These policies also are used for complaints of retaliation: adverse action taken because someone made a whistleblower complaint or engaged in other protected activity. UC Whistleblower policy and Whistleblower Protection Policy Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action
Other Complaints A concern not related to a procedural violation of the APM, PPSM or local policy nor related to Sexual Harassment / Sexual Violence or Discrimination issues. These concerns may be a wide-range of workplace related issues, from minor to severe, including abusive conduct or bullying. Various policies – see website: Help@UCR.edu  

Office of the Ombuds
(Confidential
Resource)

The Office of the Ombuds provides confidential, impartial, independent, and informal conflict resolution and problem-solving services. Ombuds services include conflict analysis, strategies to resolve and prevent disputes, identification of options and information, effective communication coaching, mediation, group facilitation, and resource referrals. https://ombuds.ucr.edu/  
Campus Advocacy, Resources and Education (CARE) Office (Confidential Resource for Sexual Violence) CARE is an intervention and prevention support program committed to ending sexual violence at UCR. CARE provides direct advocacy, resources and prevention educational programs related to issues of sexual assault, relationship violence and stalking to students, staff, faculty and UCR. https://care.ucr.edu/