Enhanced Service Delivery
CHR is dedicated to providing efficient and timely support for all your Human Resources needs. Establishing this ticketing system represents a significant step forward in achieving this goal. This platform will streamline communication, centralize service requests, and expedite response times for your inquiries. By automating certain processes, we can reallocate resources to provide even more valuable support to our campus community.
What Is Happening
CHR has partnered with Information Technology Solutions (ITS) to provide our campus community improved technology and response times to request for information or action from CHR. Currently, CHR receives email requests for varied reasons (e.g., benefits and policy questions, rehired retiree requests, etc.). Now, instead of sending request via email, we will direct requests to be submitted via ServiceNow. We will begin our phased approach with nine (9) processes over three (3) CHR departments: HR Admin Support, Employee and Organizational Development (EOD), and Policy and Strategic Initiatives.
When Will It Happen
On, Tuesday, November 12, 2024, CHR began using ServiceNow’s ticketing system to capture requests and respond to inquiries from the campus community and external clients.
How It Will Impact You
If you have a question related to the following areas (see below), you will no longer send your request(s) via campus email, Zoom, Slack or Teams. Instead, you will submit a ServiceNow ticket for the following service requests:
- EOD – Special Training Requests
- HR Admin – Catastrophic (CAT))Donation
- HR Admin – Catastrophic (CAT) Leave
- HR Admin – Rehired Retiree
- HR Communication & Design
- HR Covered Services – Contracting Out Concept Approval
- HR ePer and Performance Development
- HR Policy Request
- HR Systems and Project Management
Here’s the link to submit your request: https://hr.ucr.edu/hr-service-
Who Can I Contact If I Have Question About This Change
If you have questions about this communication or change, send an email to HRPolicy@ucr.edu.