Employee Complaint Process

UC Riverside is committed to promoting and maintaining a work environment where all persons who are part of the campus community are treated with respect and can work and learn together in an atmosphere free from all forms of discrimination, harassment, unfair treatment, or intimidation.

The University strongly encourages the informal resolution process as the first step to address workplace issues and concerns. However, if informal resolution is not attempted or is unsuccessful, the University has the following complaint resolution processes in place.

Complaint Process

Type of Complaint/ Policy	Definition	Responsible Agency
PPSM 70 - Complaint Resolution For Non-Represented Staff Members UC PPSM-70: Complaint Resolution UCR Local Procedure 70: Complaint Resolution	The systemwide policy provides direction and authority to resolve complaints made by employees in the Professional & Support Staff (PSS) and Managers & Senior Professionals (MSP) personnel groups. The local procedure provides additional information and procedural steps that are not included in the corresponding systemwide policy.	Employee & Labor Relations
Grievance Process for Non-Senate Non- Represented Academic Employees UC APM-140: Complaint Resolution UCR Local Procedure -APM 140: Complaint Resolution	This systemwide policy provides non-Senate academic appointees the opportunity to present grievances. The use of this policy shall not be discouraged by the University either directly or indirectly. This local policy provides non-Senate academic appointees the opportunity to present grievances.	Office of Academic Personnel
Grievance Process For Union-Represented Employees Collective Bargaining Agreement Contracts	A formal complaint that alleges violations of the terms and conditions of the represented employee’s collective bargaining agreement contract (CBA).	Employee & Labor Relations
Sexual Violence/Sexual Harassment Complaints UCOP SVSH policy	A concern relating to Sexual Harassment, Sexual Violence, Relationship Violence, Stalking, or other prohibited behavior as defined in the UC Sexual Violence and Sexual Harassment policy.	Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action
Discrimination, Harassment or Retaliation Complaint UC Discrimination Policy UCR Discrimination Policy	A concern related to negative treatment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, religion, or any other characteristic protected by state or federal law, as defined in the UC Discrimination, Harassment, and Affirmative Action in the Workplace policy. This policy and the campus implementing policy also are used for complaints of retaliation: adverse action taken because someone reported discrimination or engaged in other protected activity.	Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action
Whistleblower Complaints UC Whistleblower policy and Whistleblower Protection Policy	A concern related to improper governmental activities or other unethical conduct, as defined by the UC Whistleblower policy. These policies are also used for complaints of retaliation: adverse action taken because someone made a whistleblower complaint or engaged in other protected activity.	Locally Designated Official (LDO) Title IX / Equal Employment and Affirmative Action
Other Complaints Employee & Labor Relations Documents (Other)	A concern not related to a procedural violation of the APM, PPSM or local policy nor related to Sexual Harassment / Sexual Violence or Discrimination issues. These concerns may be a wide range of workplace related issues, from minor to severe, including abusive conduct or bullying.
Office of the Ombuds UCR Office of the Omsbuds	The Office of the Ombuds provides confidential, impartial, independent, and informal conflict resolution and problem-solving services. Ombuds services include conflict analysis, strategies to resolve and prevent disputes, identification of options and information, effective communication coaching, mediation, group facilitation, and resource referrals. (Confidential Resource)
Campus Advocacy, Resources and Education (CARE) UCR Care Program	CARE is an intervention and prevention support program committed to ending sexual violence at UCR. CARE provides direct advocacy, resources and prevention educational programs related to issues of sexual assault, relationship violence and stalking to students, staff, faculty and UCR. (Confidential Resource for Sexual Violence)

Human Resources