University of California, Riverside

Human Resources



Benefits


Benefits: Facilitate Planning for the Future
The Benefits of Belonging

UC Riverside offers a comprehensive and competitive array of benefit choices. Employment benefits are an important part of your compensation package.

Most UC employees are eligible for benefits, but your benefits package depends on the length of your appointment, how many hours you work, and your appointment type. Retirees are eligible based on their age and years of service credit at retirement. Learn more about benefits eligibility.

If you are represented by a union, your compensation and benefits are governed by your union’s contract.

Be sure to visit our Benefit's pages to learn about the benefits the University provides, depending on your type of appointment.

What's New

Anthem.com is New and Improved

Now navigating through the Anthem website has now become easier, faster and safer for all users. Improvements to Anthem.com include the following:

  • Better navigation and search capabilities
  • Two-factor authentication as an extra layer of security
  • A more intuitive feel with simplified navigation and menu options

The home menu provides quick access to key information, including medical and pharmacy benefits, a link to the provider finder, and the ability to request ID cards. Members are also now able to view a summary of pharmacy claims, pharmacy gap alerts, and the pharmacy medicine cabinet (which allows members to see and print medications and to set reminders to take and refill medications).

For more information, please visit the Anthem.com / Reimagine portal.

Print and post the poster.

Meet Your New Digital Health Assistant: UC Vita

Anthem has introduced the new Anthem Engage Wellbeing Tool, UC Vita!  UC Vita is a new digital health assistant for Anthem members that makes it easier to access plan benefits and coverage. UC Vita is available via an app (downloaded as Engage Wellbeing) as well as web-based. The app and website have the same functionality.

UC Vita (powered by the Engage Wellbeing app) has replaced Castlight and Mobile Health Consumer. UC Vita helps you with important health care needs, such as:  

  • Finding Anthem providers to get the care you need
  • Accessing a digital copy of your Anthem ID card
  • Chatting with Anthem Health Guide

For more information, visit the Meet Your New Digital Assistant: UC Vita webpage.

Financial Education Classes for UC Employees

For more information, please visit www.myucretirement.com.

If you should have any questions regarding these workshops, please contact the HR Benefits Office at benefits@ucr.edu.

Prudential Life Insurance Conversion Estimator Tool

Prudential offers a life insurance conversion estimator tool on the Prudential microsite for UC members. This helpful tool allows employees who are considering converting their insurance benefit to preview an estimate of the premiums before they decide to convert. To access the life insurance conversion estimator tool, please click here.

Lincoln Financial Group Transition- Rebranding Update

Re-branding of the disability plan employer portal is now complete and the new URL is active- MyLincolnPortal.com replaces MyLibertyConnection.com officially.

The previous URL, MyLibertyConnection.com, will remain active “behind the scenes,” so regardless of which URL is used, the member will be directed to the right place.  There is no action required at this time; however, we’d like to remind Benefits Professionals and enrollees that they will now see the new portal name and URL in Lincoln’s member communications.  

In addition, if your location references the portal name or URL in any employee materials (including you location’s website), please make any necessary revisions. (Note: you have plenty of time to enact the change, as the Liberty Mutual URL will remain active through 2020, and UCOP will provide all Benefits Professionals at least 90-days’ notice to make any final updates as that deadline approaches).

Update - October 17, 2018

The following re-branding updates took effect, October 15, and will be included in all new correspondence mailed by Lincoln beginning today, Tuesday, October 16.

  • Lincoln Financial Group logos replace Liberty Mutual Insurance logos
  • Header and footers on disability correspondence will remove all reference to Liberty Mutual and replace with Lincoln Financial Group as appropriate
  • Sidebar references to MyLibertyConnection will be replaced with the new portal address, MyLincolnPortal.com.
  • Email domains in letters will change from @LibertyMutual.com to @LFG.com

Please note: the updated letters will still contain the insert shared on July 20, 2018, which advises our claimants that Liberty’s name is changing to Lincoln and during this transition time, they will still see both company’s names and logos.

Update - September 10, 2018
Lincoln’s re-branding efforts following the Liberty Mutual acquisition continue; in the next few weeks our plan members will see logo changes to the MyLibertyConnection portal and on claims-related materials as described below:

Logos on MyLibertyConnection
The Liberty Mutual logo and MyLibertyConnection references on the portal will be replaced with the Lincoln Financial Group logo.

Employer/Employee Portal

The MyLibertyConnection.com URL currently remains unchanged. However, Lincoln will soon introduce a new URL. This change will not impact how UC employees access the portal because while employees will see the new URL referenced on materials from Lincoln, the current “MyLibertyConnection.com” URL will also work.

Lincoln Branding

Lincoln branding will begin to appear on claim correspondence and other claims-related materials, such as emails from the disability claims unit, claimant satisfaction

Original - July 20, 2018

As of May 1, 2018, Liberty Life Assurance Company of Boston acquired by Lincoln Financial Group. Liberty Mutual Insurance benefits are now provided by Lincoln Financial. The full transition to the Lincoln name will take place over the coming months. During this time, you may see multiple company name references: Liberty Mutual, Liberty Mutual Benefits a Lincoln Financial Group Company or Lincoln Financial Group. Please advise your employees of this and encourage them to open and read all correspondence they receive about their benefits under these names. Read more

Note: Regardless of the brand reference, there will be no interruption to benefits or claims processing. Although MyLibertyConnection and ClaimTrac are on the long term rebranding track (as noted below), all functionality of the MyLibertyConnection portal will continue to work and will not change in the interim. In addition, there are no changes to the Phoenix Claims Operations office mailing address, Case Manager and account staff phone numbers, or Liberty’s website URL.

Here is a brief overview of the changes occurring now and in the near future.  As we have further detail, we’ll update this list.

Short-term changes now in effect
  • Email domain changed to Lincoln Financial Group (lfg.com)
  • Email signature re-branded (see example below)
    LFM image
  • Current claimants have been informed verbally of the name change by their Case Managers, but have not received anything in writing yet. However, all current claimants will receive an insert in routine mail correspondence sometime in July, a copy of which will be shared with all Benefits Professionals via a forthcoming HRB.
  • Email “blast” notifications; a schedule of these communications will be shared with all benefits professionals as soon as we have it.
Mid-Range Changes (within the next 12 months)
  • Rebranding of materials including:
    • Claimant benefit checks
    • Marketing materials such as benefit summaries, materials provided at benefits fairs, and Brainshark presentations
    • Forms (a complete schedule is being compiled and all forms will be updated within 12 months
  • Correspondence (claimant letters, notifications to the locations, etc.)
  • Reporting
Long-Range Changes (a year or more)
  • MyLibertyConnection
  • ClaimTrac
  • Secure email

HealthEquity Member Portal Multi-factor Authentication

On June 4, 2018,  HealthEquity implemented the multi-factor authentication (MFA) to their UC member portal.  This MFA requires members to enter multiple pieces of information during their log-in process to verify their identity, including:

  1. Username and password for the portal, and
  2. Access to an external account (phone or e-mail address) where a verification code is sent as a secondary form of authentication

This feature helps protect accounts by tracking log-in credentials and by requiring a confirmation code when a member’s account is accessed from a new device.  To prevent fraudulent access to a member’s account, the system automatically generates a request that requires the user to enter the unique confirmation code sent to the member’s phone number or e-mail address on record.  

Note: MFA does not currently apply to members who access the online portal via Single Sign-on (SSO) from the Anthem member portal but there is a plan to add MFA to SSO in the near future.

If you have questions about the MFA process or logging in to your account, view the Frequently Asked Questions or contact HealthEquity at (866) 346-5800 - available 24 hours a day/ 7 days a week.

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1201 University Ave., Suite 208
Riverside, CA 92507

Tel: (951) 827-5588
Fax: (951) 827-2672

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