University of California, Riverside

Human Resources



Benefits


Benefits: Facilitate Planning for the Future
The Benefits of Belonging

UC Riverside offers a comprehensive and competitive array of benefit choices. Employment benefits are an important part of your compensation package.

Most UC employees are eligible for benefits, but your benefits package depends on the length of your appointment, how many hours you work, and your appointment type. Retirees are eligible based on their age and years of service credit at retirement. Learn more about benefits eligibility.

If you are represented by a union, your compensation and benefits are governed by your union’s contract.

Be sure to visit our Benefit's pages to learn about the benefits the University provides, depending on your type of appointment.

What's New

Prudential Life Insurance Conversion Estimator Tool

Prudential offers a life insurance conversion estimator tool on the Prudential microsite for UC members. This helpful tool allows employees who are considering converting their insurance benefit to preview an estimate of the premiums before they decide to convert. To access the life insurance conversion estimator tool, please click here.

Emergency Support from UC's Benefit Plans

As California enters another destructive fire season, Systemwide Human Resources is working with UC’s benefits partners to ensure their commitment to meeting the needs of those affected by the wildfires throughout California.

If you need extra assistance, please contact your plan directly. Customer service representatives will do their best to offer the help you need as quickly as possible. For more information about available resources, please read the UCNet article – Emergency support from UC’s benefit plans.

Related links: UCR Faculty and Staff Assistance Program | Plan Contacts

Optum Resources for Individuals Impacted by Cranston Fire in Riverside County

Optum is taking action to support individuals impacted by the Cranston Fire in Riverside County that began July 25, 2018 and is burning in and around the communities of Idyllwild, Mountain Center and Pine Grove.  Optum currently provides behavioral health and emotional support to the University’s employees and family members enrolled in the UC-sponsored HMO plans. To learn more about this service and how to access  these resources, please click here.

Lincoln Financial Group (Formerly Liberty Mutual)

As of May 1, 2018, Liberty Life Assurance Company of Boston acquired by Lincoln Financial Group. Liberty Mutual Insurance benefits are now provided by Lincoln Financial. The full transition to the Lincoln name will take place over the coming months. During this time, you may see multiple company name references: Liberty Mutual, Liberty Mutual Benefits a Lincoln Financial Group Company or Lincoln Financial Group. Please advise your employees of this and encourage them to open and read all correspondence they receive about their benefits under these names. Read more

Note: Regardless of the brand reference, there will be no interruption to benefits or claims processing. Although MyLibertyConnection and ClaimTrac are on the long term rebranding track (as noted below), all functionality of the MyLibertyConnection portal will continue to work and will not change in the interim. In addition, there are no changes to the Phoenix Claims Operations office mailing address, Case Manager and account staff phone numbers, or Liberty’s website URL.

Here is a brief overview of the changes occurring now and in the near future.  As we have further detail, we’ll update this list.

Short-term changes now in effect
  • Email domain changed to Lincoln Financial Group (lfg.com)
  • Email signature re-branded (see example below)
    LFM image
  • Current claimants have been informed verbally of the name change by their Case Managers, but have not received anything in writing yet. However, all current claimants will receive an insert in routine mail correspondence sometime in July, a copy of which will be shared with all Benefits Professionals via a forthcoming HRB.
  • Email “blast” notifications; a schedule of these communications will be shared with all benefits professionals as soon as we have it.
Mid-Range Changes (within the next 12 months)
  • Rebranding of materials including:
    • Claimant benefit checks
    • Marketing materials such as benefit summaries, materials provided at benefits fairs, and Brainshark presentations
    • Forms (a complete schedule is being compiled and all forms will be updated within 12 months
  • Correspondence (claimant letters, notifications to the locations, etc.)
  • Reporting
Long-Range Changes (a year or more)
  • MyLibertyConnection
  • ClaimTrac
  • Secure email

HealthEquity Member Portal Multi-factor Authentication

On June 4, 2018,  HealthEquity implemented the multi-factor authentication (MFA) to their UC member portal.  This MFA requires members to enter multiple pieces of information during their log-in process to verify their identity, including:

  1. Username and password for the portal, and
  2. Access to an external account (phone or e-mail address) where a verification code is sent as a secondary form of authentication

This feature helps protect accounts by tracking log-in credentials and by requiring a confirmation code when a member’s account is accessed from a new device.  To prevent fraudulent access to a member’s account, the system automatically generates a request that requires the user to enter the unique confirmation code sent to the member’s phone number or e-mail address on record.  

Note: MFA does not currently apply to members who access the online portal via Single Sign-on (SSO) from the Anthem member portal but there is a plan to add MFA to SSO in the near future.

If you have questions about the MFA process or logging in to your account, view the Frequently Asked Questions or contact HealthEquity at (866) 346-5800 - available 24 hours a day/ 7 days a week.

Breastfeeding Coalition AwardUCR Receives the 2018 Mother-Baby Friendly Workplace Award

The California Breastfeeding Coalition recognizes employers for their support of lactating employees.

The criteria ensures compliance with existing California and Federal laws and includes: creating breastfeeding policies, ensuring employees are aware of their policies, and talking with expectant mothers about accommodating their breastfeeding needs when they return to work.

Nicole Vargas, Wellness Program Specialist, accepted the award on May 24, 2018, in a ceremony held in Sacramento. 

For additional information about the UCR Lactation Accommodation program, please visit the Lactation Accommodation program website. For more information about the award, please visit the California Breastfeeding Coalition website.

UC Employee and Retiree Eligibility for CALPERS Long Term Care Insurance

Following a plan promotion hiatus, Health and Welfare Benefits is now pleased to remind all UC employees, retirees and their relatives are eligible to apply for CALPERS Long Term Care insurance. We have published a basic overview of the benefit on UCnet > Other Benefits and includes links to the CALPERS website for more in-depth material.

On the CALPERS website, www.calperslongtermcare.com, UC employees and retirees will find comprehensive information including an introduction to the benefits of long-term care insurance, a cost of care calculator tool and choices of pre-packaged plans or customizable plans. Once an individual is ready to enroll, they may do so online.

ARAG legal Insurance: ARAG Legal App Now Available for Download

ARAG's new app, ARAG Legal, is now available to download from the iphone APP Store or Google Play and includes an attorney finder, digital ID cards and the ability to contact ARAG's Customer Care from your phone.

Have a legal issue? Use the Attorney Finder, with these helpful features, to locate attorneys near you who have experience in the area of law you need:

  • Ratings and reviews - see an attorney's overall satisfaction rating and detailed reviews from other plan members
  • Refine results - sort searches by highest rating, overall satisfaction rating, location, area of law, language, years in the ARAG network and more
  • Reduced feeds - even if your issue isn't covered, you still won't pay full price because network attorney's offer reduced rates; use the filter to view their discounted hour rate.

Watch this brief tutorial video to see the app in action.

New Employee Benefits Orientation

The New Employee Benefits Orientation (NEBO) is offered by the UCPath Center via live webinar. The webinar is  designed to offer new faculty and staff the flexibility to learn about UC health and welfare benefits and retirement plans on a mobile device or at their desk.

For instructions on how to attend the live webinar, please visit the UCPath Benefits Webinars website.

Schedule

Who New full-benefits eligible employees
When: Weekly/Fridays
Time: 10:30 a.m. - 12:00 p.m.
How: Register online at http://www.ucrlearning.ucr.edu

Safe Harbor

Who New mid-level benefits eligible employees
When: Bi-Weekly/Thursdays
(beginning January 11, 2018)
Time: 10:30 a.m. - 12:00 p.m.
How: Register online at http://www.ucrlearning.ucr.edu

If you have questions regarding NEBO, please contact the UCPath Center at (855) 982-7284 or by email at ucpath@universityofcalifornia.edu.

Health Net – HealthCare Partners IPA North Riverside added to network

HealthCare Partners IPA North Riverside (PPG # 3749) has been added to the Health Net Blue & Gold network as of January 1, 2018. This is HCP’s first expansion into Riverside County; they are primarily in LA and Orange counties.

There are 4 PCPs associated with HealthCare Partners IPA North Riverside (PPG # 3749), and there will likely be another 7 or so added to the network.

  • Ballou, Kenneth* (Family Practice) PCP # 087684
  • Buller, Ryan I* (Family Practice) PCP # 202575
  • Dupper, Maegan* (Family Practice) PCP # 196882
  • Panchal, Pravin (Internal Medicine) PCP # 088641

*These PCPs are UC Riverside Health Physicians.

There are currently 64 specialists affiliated with HealthCare Partners IPA North Riverside (PPG # 3749), including the UCR Health specialists. HealthCare Partners is continuing to add new physicians in Riverside County, therefore the number of providers may change. Their toll free number is 1 (800) 403-4160.

Additional information is available at the UCR Health website: https://www.ucrhealth.org

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General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1201 University Ave., Suite 208
Riverside, CA 92507

Tel: (951) 827-5588
Fax: (951) 827-2672

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