Being able to have difficult conversations with staff is an essential part of being an effective leader and employee. This course aims to remove the fear factor from difficult conversations by showing how the right approach can turn difficult conversations into constructive conversations. These are the course objectives:
- Recognize the most common mistakes we make when having a difficult conversation
- Prepare for a difficult conversation
- Learn tools to help you communicate in a non-confrontational way
To attend this workshop, please register at the UC Learning Center (LMS).