University of California, Riverside

Human Resources

Health Care Facilitator Program

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Health Care Facilitator
Program Services

Your UC sponsored plans are an extremely valuable benefit and an important part of your compensation. The Health Care Facilitator Program was established to help you obtain full benefits and services available from your health, dental, and vision plans.

What Can the Health Care Facilitator Do for You?
  • Assist in resolving issues with your physician, medical group, or health plan.
  • Help you understand your medical plan coverage and rights.
  • Help you understand how Medicare benefits coordinate with UC Medical Plans.
  • Help you navigate the Health Care system.
  • Provide referrals to other campus or community resources.
Who Does the Health Care Facilitator Serve?
  • Active and retired faculty and staff.
  • Surviving spouse/domestic partners and beneficiaries.
When Should You Contact the Health Care Facilitator?
  • If you have unresolved Medical Care or Medical Plan issues.
  • If you have a question about your medical plan coverage or rights.
  • If you would like to discuss a health care issue.
Contact Information

Telephone:  (951) 827- 2636

Helping Yourself with Medical Plan
Questions or Problems

Contact Your Physician or Physician's Staff

The most important relationship is the one you have with your physician, nurse, or other health care professional. If you have a question or concern, contact your physician.

Contact Your Medical Group

If you’re a member of an HMO, your medical group has a member relations department that can help you find a physician, work out billing problems, or obtain referrals for service.

Contact Your Health Plan

Speak with a customer service representative who can explain the plan’s policies and procedures. Many problems can be resolved by working with your health plan.

Become Your Own Advocate

You shouldn’t wait until you are ill to learn about your health care plan coverage. Now is an excellent time to familiarize yourself with your plan, provider group, and/or primary care physician. When seeking the best services for yourself or family member, it helps if you follow these steps.

Prepare Ahead of Time
  • Make a list of all the questions or concerns you have.
  • Review the plan description or other written materials.
  • Call the health plan’s customer service representative and be persistent in getting the answers to your questions.
Ask About Emergency Care
  • Inquire about what steps you should take if you are out of the immediate service area.
First Source of Contact
  • Your health plan’s Member Services is the first source of contact for coverage and claims questions.
  • Be specific about the information you are seeking.
  • Get the name of the person you spoke to and make a note of the information they provided.
  • Keep this information for your records and always follow-up to ensure that promised services are completed.
Additional Assistance

Additional Assistance

  • If Member Services cannot assist you, contact the Health Care Facilitator.

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1201 University Ave., Suite 208
Riverside, CA 92507

Tel: (951) 827-5588
Fax: (951) 827-2672