Helping employees maximize their potential

University of California, Riverside –

UCOP has canvassed our health plans and the following is a summary of information and guidance for each medical plan relating to the current medical crisis. Please review this information and for more specific assistance or questions, it is best to visit your medical plan microsite and/or contact the customer service team using the phone numbers found on the back of the member ID cards.  

Anthem Blue Cross

The UC PPO Plans enhanced website with plan-specific COVID-19 information. Here are the six direct links to information:

Health Net

Health Net has ongoing updates on the Health Net website and the UC microsite. For benefit updates, visit: Health Net: Important updates: Coronavirus disease (COVID-19)

Kaiser Permanente (KP)

KP is doing everything they can to keep our members, staff and communities as safe as possible. If your doctor determines you do need a test, you won't have to pay for costs related to COVID-19 screening or testing. There are no changes to benefits. All member costs, such as the co-pays/co-insurance are found on the KP UC Microsite.
The KP Coronavirus & COVID-19 webpage provides COVID 19 information and includes the testing cost language.

COVID 19 Care Questions / TeleHealth

•    Southern CA: 24/7 Appointment and Advice Call Center at 1-833-574-2273
•    Northern CA: 24/7 Appointment and Advice Call Center at 1-866-454-8855

KP has closed the facilities listed below. By temporarily consolidating these 6 smaller facilities, KP believes they can help to support a potential surge in the number of people who are in need of hospitalization, meet the critical need to conserve Personal Protective Equipment (PPE), guard against potential staffing shortages, and limit exposure to the virus for both members and employees.

Kaiser Facility Closures as of Sunday, March 22, 2020
San Juan Capistrano
30400 Camino Capistrano
San Juan Capistrano, CA 92675
Foothill Ranch
26882 Towne Center Drive
Lake Forest, CA 92610
Aliso Viejo
24502 Pacific Park Drive
Aliso Viejo, CA 92656
Yorba Linda
22550 Savi Ranch Parkway
Yorba Linda, CA 92887
Anaheim Hills
5475 E. La Palma #201
Anaheim, CA 92807
La Habra
601 E. Imperial Highway
La Habra, CA 90631
UnitedHealthCare (UHC) medicare eligible retirees only

Expanded access to care and support for COVID-19

UHC is expanding access to care, support and resources during this unprecedented time, including waiving cost sharing for COVID-19 testing and testing-related visits during this national emergency. Learn about COVID-19 resources.

24/7 Virtual Visits

UHC expanded access to telehealth to help members connect with health care providers from the comfort of their home. For COVID-19 testing related telehealth visits with a health care provider, cost sharing is waived through June 18, 2020. Learn about Virtual Doctor Visits and Virtual Behavioral Health Visits.

Telehealth/Virtual House Calls Visits

Nurse Practitioners will begin conducting Virtual House Call visit using technology in lieu of in-person visits beginning April 2020.

Optum Behavioral Health

Optum is currently offering to anyone in need its free Emotional Support Line anytime at 1-866-342-6892, staffed by professionally trained mental health experts.