University of California, Riverside

Human Resources



Interactive Process / Reasonable Accommodation


interactive process

In accordance with University Policy PPM 81 and the Americans with Disability Act the Interactive Process is an ongoing dialogue between the employee and appropriate representatives of the University about possible options for reasonably accommodating an employee’s disability.

The Interactive Process is initiated by the University when there is an awareness of a disability and a concern regarding the employee’s ability to perform the essential functions of their position. This can be before an employee returns to work (i.e. release to return to work with restrictions, workers’ compensation etc.). 

The law and University policy require that the Interactive Process be conducted timely and in good faith.  “Good faith” is defined as demonstrated, documented efforts to communicate, identify and implement a reasonable accommodation.

The following is a link to a video prepared by the University of California Office of the President with detailed information for staff regarding UC’s responsibility to engage in the interactive process to provide reasonable accommodation.

Windows Media Player Compatible

Alternate Link (Mac compatible)

Reasonable Accommodation

A reasonable accommodation is a change to a job, department’s policy, or to the work environment that enables the individual with a disability to perform the essential functions of the job.  Reasonable accommodations can include (but are not limited to):

  • Making existing facilities used by employees readily accessible and usable by individuals with disabilities.
  • Job restructuring – reallocating or redistributing marginal job functions.
  • Leaves of absences.
  • Altering when, how or where the essential job function is performed.
  • Intermittent/Reduced work schedules, such as changing start or end time and allowing time off for medical appointments.
  • Reassignment to an active, vacant position to which the employee is qualified with or without accommodation.

More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

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Department Information

Human Resources
1201 University Ave., Suite 208
Riverside, CA 92507

Tel: (951) 827-5588
Fax: (951) 827-2672

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