Resource Library

This guide is intended to assist you in your personal growth and development efforts.  Included are specific readings, training programs, workshops and classes.  The readings, training programs, workshops and classes listed are only a small sampling of what is available and should be researched by you prior to enrolling to ensure that the content will meet your needs.  UCR Human Resources staff members do not necessarily have personal experience with them.

1. CREATIVITY - READINGS

Adams, James L. Conceptual Blockbusting: A Guide to Better Ideas. The author explores the nature of creativity and the capacity of each individual to be more creative. Includes techniques on how to recognize barriers to creativity and develop ways to overcome them. Third edition. Reading, MA: Addison-Wesley Publishing Company, c1995.

Albrecht, Karl. The North Bound Train. Finding the purpose, setting the direction, shaping the destiny of your organization. New York, NY: American Management Association, c1994.

Belasco, James. Teaching the Elephant to Dance. Empowering change in your organization. First edition. New York, NY: Crown, c1990.

Buzan, Tony. Use Both Sides of Your Brain. Gives step by step activities for using more of the right side of your brain. First American edition. New York, NY: Dutton, 1976, c1974.

DeBono, Edward. Lateral Thinking. Serious creativity, using the power of lateral thinking to create new ideas. First edition. New York, NY: HarperBusiness, c 1992.

Gelb, Michael. Thinking for a Change. Fresh strategies for thinking on change through synvergent thinking. First edition. New York, NY: Harmony Books, c1995.

Harvard Articles Collection. Innovations.

Herrman, Ned. The Creative Brain. This book introduces Brain Dominance Technology and its influence on our creativity, competence, communication, relationships, management style, productivity, and self-understanding.

Kao, John. Jamming. Techniques of the creative organization, managerial mind sets, obstacles to organizational creativity, and conducting a creativity audit. First edition. New York, NY: HarperBusiness, 1996.

Koesner. Creativity and Leadership.

Kriegel, Robert and Louis Pather. If It Ain't Broke . . .Break It.

Mapis, James. Quantum Leap Thinking. An owner's guide to the mind.

Michalko, Michael. Thinkertoys. 30 meticulously outlined techniques to turn anyone into a creative thinker. Berkeley, CA: Ten Speed Press, 1991.

Nanus, Burt. Visionary Leadership. Creating a compelling sense of direction for your organization. First edition. San Francisco, CA: Jossey-Bass Publishers, c1992.

Treacy, Michael and Fred Wierseman. Discipline of Market Leaders. Choose your customers, narrow your focus, dominate your market. Reading, MA: Addison-Wesley Publishing Company, c1995.

Von Oech, Roger. A Whack on the Side of the Head, How You Can Be More Creative. How to unlock your mind for innovation. New York, NY: Warner Books, c1983.

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1. CREATIVITY - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Challenging the Status Quo." Employee Development Systems, Inc.

"Creativity and Innovation: Dynamic Solutions to Work-Related Challenges." American Management Association.

"Creativity and Problem Solving." Whole Systems International, The Whole Brain Corp.

"HighGain Mind Mapping." HighGain, Inc.

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2. VISION - READINGS

Agor, Wheston. Intuition in Organizations: Leading and Managing Productively. This is a collection of readings on the role of intuition in leadership and management. The author explains how the skill can be used practically to increase productivity at both the individual and organizational level. Newbury Park, CA: Sage Publications, c1989.

Bridges, William. Managing Transitions, Making the Most of Change. Reading, MA: Addison-Wesley Publishing Company, c1991.

Collins, James C. and Jerry I. Porras. Built to Last: Successful Habits of Visionary Companies. First edition. New York, NY: HarperBusiness, c1994.

Covey, Stephen. Principle Centered Leadership. New York, NY: Summit Books, c1991.

Drucker, Peter. Visionary Leadership.

Harris, Ph.D., Jim. Getting Employees to Fall in Love with Your Company. Put heart back into the organization, open lines of communication, and create partnerships with employees. New York, NY: American Management Association, c1996.

Harvard Articles Collection. Project Management.

Hindle, Tom. Field Guide to Strategy. A glossary of essential tools and concepts for today’s manager/chief contributor. Boston, MA: Harvard Business School Press, c1994.

Levitt, Harold J. Corporate Pathfinders: Building Vision and Values into Organizations. Homewood, IL: Dow Jones-Irwin, c 1986.

Tregoe, Benjamin and John Zimmerman. Top Management Strategy, What It Is and How to Make It Work.

Schwartz, Peter. The Art of the Long View. Outlines the "scenic" approach for developing a strategic vision within the organization. First edition. New York, NY: Doubleday/Currency, c1991.

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2. READINGS - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"High Performance Thinking: Integrating Logic and Intuition." American Management Association.

"HighGain Mind Mapping." HighGain, Inc.

"Strategic Planning." American Management Association.

"Strategy Implementation." American Management Association.

"Tools and Techniques for Thinking and Managing Strategically." American Management Association.

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3. INFLUENCE - READINGS

Beach, Lee Roy. Making the Right Decision: Organizational Culture, Vision, and Planning. This guide is based on the belief that if decision making throughout an organization is to be coherent and productive, decision makers must reach a consensus that they all agree can and will be implemented. Englewood Cliffs, NJ: Prentice-Hall, c1993.

Bellman, Geoffrey M. Getting Things Done When You're Not in Charge. Provides approaches to developing the skills to influence people. First edition. San Francisco, CA: Berrett-Koehler Publishers, c1992.

Bennis, Warren G. Why Leaders Can't Lead. The unconscious conspiracy continues. First edition. San Francisco, CA: Jossey-Bass Publishers, 1989.

Bennis, Warren G. and Burt Nanus. Leaders: The Strategies for Taking Charge. The authors interviewed leaders in the business and public sector to determine what their managerial styles have in common. They found the majority of managers shared the ability to translate their organization's visions into reality. The leaders accomplished this by enabling others to better fulfill their humanness. Four strategies used by the leaders are detailed. First edition. New York, NY: Harper & Row, c1985.

Block, Peter. The Empowered Manager: Positive Political Skills at Work. Outlines how managers can develop positive political skills in their dealings with subordinates, peers, and superiors. He explains how to take responsibility, rather than avoid it, when working in an area where reasonable risks are valued. First edition. San Francisco, CA: Jossey-Bass Publishers, 1987.

Broom, Ph.D., Michael and Donald Klein, Ph.D. Power, the Infinite Game. Learn how to use power, influence others, and achieve personal objectives in satisfying and productive ways.

Cohen, Allan R. and David L. Bradford. Influence Without Authority. Authors show how to exert influence up (to bosses), down (to subordinates), and sideways (to colleagues) on your job. The "Law of Reciprocity" is explained as a primary way to tear down interpersonal and departmental barriers in order to gain support for implementing your and your organization's objectives. New York, NY: J. Wiley, c1990.

Conger, Jay Alden. The Charismatic Leader. Behind the mystique of exceptional leadership. First edition. San Francisco, CA: Jossey-Bass Publishers, 1989.

Conners, Roger, Tom Smith, and Craig Hackman. The Oz Principle.

Covey, Stephen. Principle Centered Leadership. New York, NY: Summit Books, c1991.

D'Aprix, Roger. Communicating for Change. Connecting the workplace with the marketplace. First edition. San Francisco, CA: Jossey-Bass Publishers, c1996.

Delavigne, Kenneth T. and J. Daniel Robertson. Deming's Profound Changes. When will the sleeping giant awaken? Englewood Cliffs, NJ: PTR Prentice-Hall, c 1994.

Dilenschneider, Robert. Power and Influence: Mastering the Art of Persuasion. First edition. New York, NY: Prentice Hall Press, c1990.

Farkas, Charles and Philippe De Backer. Maximum Leadership. The world’s leading CEOs share their five strategies for success. First edition. New York, NY: Henry Holt, 1996.

Harvard Articles Collection. Managers as Leaders.

Harvey, Jerry B. The Abilene Paradox. Lexington, MA: Lexington Books; San Diego, CA: University Associates, c1988.

Karrass, Chisten. Give and Take. Complete guide to negotiating strategies and tactics.

Kennedy, Gavin. Field Guide to Negotiation.

Kouzes, James M. and Barry Z. Poser. The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. Second edition. San Francisco, CA: Jossey-Bass Publishers, c1995.

Laborde, Genie Z. Influencing with Integrity: Management Skills for Communication and Negotiation. Palo Alto, CA: Science and Behavior Books: Syntony Publishing Company, c1983.

Lawler, Edward E. High Involvement Management. First edition. San Francisco, CA: Jossey-Bass Publishers, c1996.

Series title: The Jossey-Bass social and behavioral science series.

Locke, Edwin A. and Gary P. Latham. The Essence of Leadership: The 4 Keys to Leading Effectively. New York, NY: Lexington Books; Toronto: Maxwell Macmillan Canada; New York, NY: Maxwell Macmillan International, c1991.

Manz, Charles C. and Henry P. Sims, Jr. Superleadership: Leading Others to Lead Themselves. Berkeley edition. New York, NY: Berkeley Books, 1990, c1989.

Mayer, Robert. Power Plays. How to negotiate, persuade, and finesse your way to success in any situation.

Morrison, Ian. The Second Curve, Managing the Velocity of Change. First edition. New York, NY: Ballantine Books, c1996.

O'Toole, James. Leading Change. Overcoming the ideology of comfort and tyranny of custom. First edition. San Francisco, CA: Jossey-Bass Publishers, c1995.

Pfeffer, Jeffrey. Managing with Power: Politics and Influence in Organizations. Boston, MA: Harvard Business School Press, c1992.

Reichheld, Frederick. The Loyalty Effect. The hidden force behind growth and lasting value. He lays out the principles successful organizations have used to build strong relationships with customers and employees. Boston, MA: Harvard Business School Press, C1996.

Schatz, Kenneth and Linda Schatz. Managing by Influence. Englewood Cliffs, NJ: Prentice-Hall, c1986.

Sherman, Stephanie G. Make Yourself Memorable.

Skopec, Eric William and Laree S. Kiely. Everything's Negotiable, When You Know How to Play the Game.

Smith, Douglas K. Taking Charge of Change. 10 principles for managing people and performance. Reading, MA: Addison-Wesley Publishing Company, c1996.

Spence, Gerry. How to Argue and Win Every Time. At home, at work, in court, everywhere, everday. First edition. New York, NY; St. Martin’s Press, 1995.

Tichy, Noel M. and Mary Anne Devanna. The Transformation Leader. New York, NY: Wiley, c1990.

Tregoe, Benjamin and John Zimmerman. Top Management Strategy, What It Is and How to Make It Work. New York, NY: Simon and Schuster, c1980.

Yuki, Gary. Leadership in Organizations.

Zaleznik, Abraham. The Managerial Mystique. Restoring leadership in business. First edition. New York, NY: Harper & Row, c1989.

Zuker, Elaina. Seven Secrets of Influence. New York, NY: McGraw-Hill, c1991.

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3. INFLUENCE - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Developing Executive Leadership." American Management Association.

"Gaining Inside Approval for Your Ideas." American Management Association.

"Influencing Others: Problem Solving and Negotiating Skills for Executive Secretaries and Administrative Assistants." American Management Association.

"Influencing the Performance of Others." The Center for Effective Performance.

"Preparing for Leadership: What It Takes to Take the Lead." American Management Association.

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4. ENTREPRENEURSHIP - READINGS

Albrecht, Karl. The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business. Explores powerful techniques to improve and expand greater customer satisfaction and service. First edition. New York, NY: HarperBusiness, c1992.

Albrecht, Karl and Ron Zemke. Managing to Serve the Customer.

Anderson, Kristin and Ron Zemke. Delivering Knock Your Socks Off Service. New York, NY: American Management Association, c1991.

Carlzon, Jan. Moment of Truth: New Strategies for Today's Customer-Driven Economy. Cambridge, MA: Ballinger Publishing Company, c1987.

Davidow, William H. and Brother Uttal. Total Customer Service: A Six-Point Plan for Giving Your Business the Competitive Edge in the 1990's. First edition. New York, NY: Harper & Row, c1989.

Drucker, Peter F. Innovation and Entrepreneurship: Practice and Principles. Describes seven ways in which opportunities for innovation arise for successful entrepreneurship. First edition. New York, NY: Harper & Row, c1985.

Lynn, Gary. Innopreneurship. Turning bright ideas into breakthrough business for your company. Chicago, IL: Probus Publishing, c1992.

Pinchot, Gifford and Elizabeth Pinchot. Interpreneurship.

Stamp, Daniel. Managing Knock Your Socks Off Service.

Taylor, Don. Solid Gold Success Strategies for Your Business.

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4. ENTREPRENEURSHIP - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Competitive Strategy: How to Develop Winning Marketing Plans and Break-Through Strategies." American Management Association.

"Customer-Focused Goals." McLagan International, Inc.

"Entrepreneurial Management." UCR Extension, (951) 827-4105, Mgmt XRC246. Study of the entrepreneurial process.

"Fundamentals of Marketing: Your Action Plan for Success." American Management Association.

"Managing the Business: Implementing Strategy." Strategic Management Group, Inc.

"Public Relations: Strategies for Success." American Management Association.

"Who Killed Service." Sigma International, Inc.

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5. ORGANIZATIONAL DESIGN AND DEVELOPMENT - READINGS

Albrecht, Karl. Service Within. Solving the middle management leadership crisis. Homewood, IL: Dow Jones-Irwin, c1990.

Beckhard, Richard and Wendy Pritchard. Changing the Essence: The Art of Creating and Leading Fundamental Change in Organizations. Details the leadership behaviors that are essential for managing fundamental change, securing the organization's approval and support, and putting your ideas into action; identifies and elaborates on each step of the change process, from framing the vision to creating the means to achieving the goals.

Block, Peter. Stewardship. Choosing service over self interest. First edition. San Francisco, CA: Berrett-Koehler Publishers, c1993.

Carr, Clay. Choice, Chance, and Organizational Change. Practical insights from evolution for business leaders and thinkers. New York, NY: American Management Association, c1996.

Chappell, Tom. The Soul of a Business. Managing for profit and the common good. New York, NY: Bantam Books, 1993.

Collins, James C. and Jerry I. Porras. Built to Last: Successful Habits of Visionary Companies. First edition. New York, NY: HarperBusiness, c1994.

Conger, Jay and Rabinska Kanungo. Charismatic Leadership. The elusive factor in organizational effectiveness. First edition. San Francisco, CA: Jossey-Bass Publishers, 1988.

Cox, Allan. Redefining Corporate Soul. Linking purpose and people - what separates an organization of "wage slaves" from one filled with motivated, enthusiastic employees?

Davis, Stanley M. Managing Corporate Culture. A hands on study for the business manager who wants to learn how to match corporate culture and business strategy. In three case studies Davis shows how culture affected a company's livelihood. Cambridge, MA: Ballinger Publishing Company, 1984.

Deal, Terrence E. and Allen A. Kennedy. Corporate Cultures: The Rites and Rituals of Corporate Life. Reading, MA: Addison-Wesley Publishing Company, c1982.

Deming, W. Edwards. Out of Crisis. Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, c1986.

Fritz, Robert. Corporate Tides. The inescapable laws of organizational structure. San Francisco, CA: Berrett-Koehler Publishers, c1996.

Hammer, Michael and James Champy. Reengineering the Corporation. A manifesto for business revolution. First edition. New York, NY: HarperBusiness, c1993.

Kanter, Rosabeth M., Barry A. Stein, and Todd D. Jick. The Challenge of Organizational Change: How People Experience and Manage It. New York, NY: Free Press; Toronto: Maxwell Macmillan Canada; New York, NY: Maxwell Macmillan International, c1992.

Lipman-Blumen, Jean. The Connective Edge. Based on extensive research around the world, this scholar presents a new model of leadership. First edition. San Francisco, CA: Jossey-Bass Publishers, c1996.

Mills, D. Quinn. Rebirth of the Corporation. New York, NY: J. Wiley, c1991.

Nadler, David, Marc S. Gerstein, and Robert B. Shaw. Organizational Architecture. Presents a proven method for understanding organizations and demonstrates how it can be used to effect positive change in work systems. First edition. San Francisco, CA: Jossey-Bass Publishers, c1992.

Series title: The Jossey-Bass management series.

Oakley, Ed and Doug Krug. Enlightened Leadership. Getting to the heart of change. First Simon and Schuster edition. New York, NY: Simon and Schuster, 1993.

O'Toole, James. Vanguard Management. Redesigning the corporate future. First edition. Garden City, NY: Doubleday, 1985.

Ouchi, William G. Theory Z: How American Business Can Meet the Japanese Challenge. Reading, MA: Addison-Wesley Publishing Company, c1981.

Peters, Tom. Crazy Times Call for Crazy Organizations. Beyond total quality, beyond empowerment, beyond change, toward reinvention and revolution. Vintage original, first edition. New York, NY: Vintage Books, c1994.

Peters, Tom. Liberation Management. The permanently ephemeral workplace. First edition. New York, NY: A.A. Knopf, 1992.

Peters, Tom. Thriving on Chaos. Handbook for a management revolution. First edition. New York, NY: Knopf: Distributed by Random House, 1987.

Peters, Tom and Robert H. Waterman, Jr. In Search of Excellence. Lessons from American’s best-run companies. Warner Books edition. New York, NY: Warner Books, [1984], c1982.

Pritchett, Price and Ron Pound. Dealing With Organizational Change. A series of booklets exploring organizational change and how to succeed, cope, and adjust. Available in Human Resources.

Quinn, Robert. Beyond Rational Management. Mastering the paradoxes and competing demands of high performance. First edition. San Francisco, CA: Jossey-Bass Publishers, 1988.

Schein, Edgar H. Organizational Culture and Leadership. Second edition. San Francisco, CA: Jossey-Bass Publishers, c1992.

Series title: The Jossey-Bass social and behavioral science series.

Scott-Morgan, Peter. The Unwritten Rules of the Game. Master them, shatter them, and break through the barriers to organizational change. New York, NY: McGraw-Hill, c1994.

Sculley, John. Odyssey: Pesi to Apple - A Journey of Adventure, Ideas, and the Future. First edition. New York, NY: Harper & Row, c1987.

Senge, Peter M. The Fifth Discipline. The art and practice of the learning organization. The only sustainable source of competitive advantage is your organization's ability to learn faster than its competition. First edition. New York, NY: Doubleday/Currency, c1990.

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5. ORGANIZATIONAL DESIGN AND DEVELOPMENT - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Making the Most of Change: Maintaining a Motivated Staff during Transition." American Management Association.

"Managerial Culture Change: Transition from Manager to Team Leader." American Management Association.

"Planning the Resilient Organizational Culture." ODR, Inc.

"Tactics for Organizational Resilience during Change." ODR, Inc.

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6. BUILDING TEAMWORK - READINGS

Batten, Joe D. Tough-Minded Management. Clearly, directly, and forcefully describes how to build a strong, unified team and how to optimize the potential of the people within the organization. Third edition. New York, NY: American Management Association, c1978.

Block, Peter. Stewardship. Choosing service over self interest. First edition. San Francisco, CA: Berrett-Koehler Publishers, c1993.

Carr, Clay. Teampower. Organizations that empower employees, especially in self managing work teams, realize dramatic gains in productivity and morale. Englewood Cliffs, NJ: Prentice-Hall, c1992.

Clemmer, Jim. Pathways to Performance.

Covey, Stephen. Principle Centered Leadership. New York, NY: Summit Books, c1991.

Deeprose, Donna. Team Coach. Vital new skills for supervisors and managers in a team environment.

Donnellon, Anne. Team Talk. Listening between the lines to improve team performance. Introduces tools including in-depth Team Talk Audit that team members can use to make teams work better; provides managers guidelines for redesigning organizations to overcome barriers to effective teamwork. Boston, MA: Harvard Business School Press, c1996.

Glacel, Ph.D., Barbara Pate. Light Bulbs for Leaders. A guide book for team learning.

Harrington-Makin, Deborah. Keep the Team Going. A tool kit to renew and refuel your workplace teams. New York, NY: American Management Association, c1996.

Harrington-Makin, Deborah. The Team Building Tool Kit. Tips, tactics, and rules for effective workplace teams. New York, NY: American Management Association, c1994.

Harvard Articles Collection. Participative Management.

Kao, John. Jamming. Techniques of the creative organization, managerial mind sets, obstacles to organizational creativity, and conducting a creativity audit. First edition. New York, NY: HarperBusiness, 1996.

Moran, Linda, Ed Musselwhite, and John Zenger. Keeping Teams On Track. This book takes a look at what happens to teams after they get launched.

Robbins, Harvey and Michael Finley. Why Teams Don't Work. What goes wrong and how to make it right. Princeton, NJ: Peterson’s/Pacesetter Books, c1995.

Shandler, Michael and Michael Egan. VROOM. Turbo-charged team building.

Tagliere, Daniel. How to Meet, Think, and Work to Consensus. Instead of working collaboratively, teams often become engaged in win/lose battles that are solved by "majority rule" leaving many members out of the decision making process. This book presents new concepts for enhancing group participation and problem solving.

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6. BUILDING TEAMWORK - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Creating the Right Kind of Team." UCR Human Resources.

"Creating a Team-Oriented Work Environment at UCR: Experiences of UCR Team Leaders." UCR Human Resources.

"Developing High Performance Teams." American Management Association.

"The Effective Facilitator: Maximizing Involvement and Results." American Management Association.

"Leading Empowered Teams for Service Quality." Service Quality Institute.

"On the Line: Building Team Leader Skills." Pacific Learning Systems, Inc.

"Self-Directed Workteams: Improving Organizational Effectiveness Through Greater Employee Involvement." American Management Association.

"Supervisory Development: Roles, Responsibilities, and Core Skills." UCR Human Resources.

"Tools for Building Effective Teams." UCR Human Resources.

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7. COMMUNICATION - READINGS

Abrams, Kathleen S. Communication at Work: Listening, Speaking, Writing, and Reading.

American Management Association. The AMA Style Guide For Business Writing. New York, NY: American Management Association, c1996.

Arrendondo, Lani. How to Present Like a Pro: Getting People to See Things Your Way.

Axtell, Roger E. Do's and Taboos of Public Speaking: How to Get Those Butterflies Flying in Formation. New York, NY: Wiley, c1992.

Banville, Thomas G. How to Listen - How to Be Heard. Describes how to become an active listener and hear not only the content but the feeling behind what is being said. Chicago, IL: Nelson-Hall, c1978.

Beall, Melissa. Guide to Oral Communication.

Bone, Diane. The Business of Listening. Using the author's simple yet sound techniques can make a dramatic change in your ability to listen effectively.

Boone, Ph.D., Gloria and Richard P. Kroop, Ph.D. Communicating in the Business Environment. Dealing with all aspects of business communication, authors integrate theory with clear instruction on practical topics such as audience targeting, speech writing, and technical sales communication.

Borisoff, Deborah and David A. Victor. Conflict Management: A Communication Skills Approach. An in-depth treatment of concepts and contexts of conflict management, explores the many factors that can lead to interpersonal conflict (especially in the workplace), and details the appropriate communication skills to manage these differences effectively.

Brooks, William T. High Impact Public Speaking. Demonstrates how to deliver a high impact speech that is strikingly impressive, capable of producing desired outcomes, and leaves the audience ready for action. Englewood Cliffs, NJ: Prentice-Hall, c1988.

Brownell, Judith L. Building Active Listening Skills. Approaches listening from a skill-building, behavioral perspective. It provides flexibility in selecting instructional content and adapting materials to the needs of specific participant groups.

Burley-Allen, Madelyn. Listening: The Forgotten Skill. Offers new insight to a simple yet important attribute for all managers to have and use, the ability to listen to coworkers and understand what is being communicated. Ways to sharpen listening skills are offered as a primary managerial tool. New York, NY: Wiley, c1982.

Capp, Glenn R., Carol C. Capp, and Richard G. Capp, Jr. Basic Oral Communication. This book offers a practical skill approach to interpersonal communication, small group dialogue, and public communication; provides action steps for finding, organizing, analyzing, and recording materials in order to transmit ideas. Fifth edition. Englewood Cliffs. NJ: Prentice-Hall, c1990.

Cross, Mary. Persuasive Business Writing: Creating Better Letters, Memos, Reports, and More. This book reveals the persuasion secrets of advertising copywriters, designed to improve whatever you write. Included are the three principles of the "Copything Strategy? that guarantee quick, positive responses; ten rules of persuasion; and 24 pointers that enable you to transform business jargon to influential prose. New York, NY: American Management Association, c1987.

Egan, Gerard. The Skilled Helper. Particularly chapters three, four, and five: attending and listening skills, empathy and probing, and helping people tell their stories. Fifth edition. Pacific Grove, CA: Brooks/Cole Publishing Company, c1994.

Eigen, Lewis D. and Jonathan P. Siegel. The Manager's Book of Quotations. New York, NY: American Management Association, c1989.

Genua, Robert L. Managing Your Mouth. An owner's manual for your most important business asset.

Leech, Thomas. How to Prepare, Stage, and Deliver Winning Presentations. New York, NY: American Management Associations, c1982.

Matejka, Ken and Diane P. Ramos. Hook 'Em. Speaking and writing to catch and keep a business audience.

Simmons, Sylvia. How to Be the Life of the Podium. Openers, closers, and everything in between to keep them listening. New York, NY: American Management Association, c1991.

Soden, Garrett. Looking Good on Paper.

Szuprowicz, Bohdan. Multimedia Tools For Managers. New York, NY: American Management Association, c1997.

Tingley, Ph.D., Judith. Say What You Mean, Get What You Want.

Toogood, Grannville. The Articulate Executive. The quintessential communication guide.

New York, NY: McGraw-Hill, c1996.

Weiss, Donald H. Why Didn't I Say That? What to say and how to say it in tough situations on the job.

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7. COMMUNICATION - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Adding Power, Punch, and Pizazz to Your Presentations." Creative Training Techniques International, Inc.

"Brain Update: Communication with Others." The Ned Hermann Group.

"Communication and Interpersonal Skills: A Seminar for Technical Professionals." American Management Association.

"Effective Communication/Presentations." The Executive Technique.

"Executive Presentation Skills." Communispond, Inc.

"Exploring the Layers of Communication." UCR Extension, (951) 827-4105, Psych 411. Focuses on the multiple layers of communication from highly effective listening to choosing wisely how to say what needs to be said.

"HighGain Presenting." HighGain, Inc.

"How to Sharpen Your Business Writing Skills." American Management Association.

"Interpersonal Communications Workshop." Walter Storey, Inc.

"Negotiating Effectively: Successful Strategies for Professional and Personal Life." UCR Extension, (951) 827-4105, Mgmt 851.3. Effective negotiating is an essential skill in both personal and professional relationships. Deals with the negotiating process itself: recognizing a situation, understanding basic tactics and strategies, and do's and don't's of successful negotiating.

"Power Talk." The Bergerac Company.

"Resources for Effective Presentations." UCR Human Resources.

"Strategies for Writing Successful Speeches and Presentations." American Management Association.

"Supervisory Development: Roles, Responsibilities, and Core Skills." UCR Human Resources.

"Toastmasters." UCR.

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8. UNDERSTANDING SELF AND OTHERS - READINGS

Arnold, John D. When the Sparks Fly: Resolving Conflicts in Your Organization. New York, NY: McGraw-Hill, c1993.

Benfari, Robert. Understanding Your Management Style: Beyond the Myers-Briggs Type Indicator. Outlines a new model for understanding management styles, one that can tell you what motivates people to approach their work a certain way and how to beneficially adjust a style that isn't working. Four "difference in style? factors are discussed in depth: how we see the world, are motivated, react to conflict, and use power. Lexington, MA: Lexington Books, c1991.

Bernstein, Albert J. and Sydney C. Rozen. Dealing with All Those Impossible People at Work. How to handle irrational, impulsive, and self-destructive work behavior. Step-by-step instructions to enable you to cope with difficult people and improve your job performance. New York, NY: Wiley, c1989.

Bernstein, Albert J. and Sydney C. Rozen. Neanderthals at Work: How People and Politics Can Drive You Crazy . . . and What You Can Do About Them.

Billing, Yvonne Due and Mats Alvesson. Gender, Managers, and Organizations. Berlin, Germany; Hawthorne, NY: W. de Gruyter, 1994.

Bolton, Robert and Dorothy Grover Bolton. People Styles at Work. Making bad relationships good and good relationships better. New York, NY: American Management Association, c1996.

Bolton, Robert and Dorothy Grover Bolton. Social Style, Management Style. Are you Amiable, Analytical, Expressive, or a Driver? This book shows you how to recognize your style and use that knowledge to manage others more effectively, increase creativity, and set goals. New York, NY: American Management Association, c1984.

Canfield, Jack and Jacqueline Miller. Heart at Work. Priceless collection of inspirational stories, proven strategies, and personal testimonies on how to foster the self-esteem that empowers, energizes, and motivates. New York, NY: McGraw-Hill, c1996.

Covey, Stephen. Principle Centered Leadership. New York, NY: Summit Books, c1991.

Covey, Stephen. The 7 Habits of Highly Effective People. Restoring the character ethic. First Fireside edition. New York, NY: Simon and Schuster, 1990, c1989.

Donaldson, Michael C. and Mimi Donaldson. Negotiating for Dummies.

Egan, Gerard. Face to Face. The small group experience, which may help one understand interpersonal dynamics. Monterey, CA: Brooks/Cole Publishing Company, 1973.

Egan, Gerard. The Skilled Helper. A problem-management approach to helping. Fifth edition. Pacific Grove, CA: Brooks/Cole Publishing Company, c1994.

Fiske, Alan Page. Structures of Social Life. The four elementary forms of human relations, communal sharing, authority ranking, equality, matching, and market pricing. New York, NY: Free Press; Toronto: Collier Macmillan Canada; New York, NY: Maxwell Macmillan International, c1991.

Goleman, Daniel. Emotional Intelligence. New York, NY: Bantam Books, 1995.

Hammond, Joshua and James Morrison. The Stuff Americans Are Made of. Seven cultural forces that define Americans: insistence on choice, pursuit of impossible dreams, obsession with big and more, impatience with time, acceptance of mistakes, urge to improvise, and fixation on "what's new." New York, NY: Macmillan USA, c1996.

Harvard Articles Collection. Managing With People in Mind.

Harvard Articles Collection. Motivation.

Hayhurst, Jim. The Right Mountain, Lessons from Everest. Helps you discover your definition of success, understand yourself and your goals.

Herzberg, Frederick, Bernard Mausner, and Barbara Bloch Snyderman. The Motivation to Work. Based on experiences and discussion with managers in 34 American and European companies, Herzberg expands upon his "motivation-hygiene" theory of job attitudes. New Brunswick, NJ: Transaction Publishers, 1993.

Jaworski, Joseph. Synchronicity. The inner path of leadership. First edition. San Francisco, CA: Berrett-Koehler Publishers, c1996.

Loden, Marilyn. Being One of the Boys. New York, NY: Times Books, c1985.

Morrison, Ann, Randall P. White, and Ellen Van Velsor. Breaking the Glass Ceiling: Can Women Reach the Top of America's Largest Corporations? Updated edition. Reading, MA: Addison-Wesley Publishing Company, 1992.

Murphy, Emmett and Michael Snell. Leadership IQ. A personal development process based on a scientific study of a new generation of leaders. New York, NY: John Wiley, c1996.

Myers, Isabel Briggs. Gifts Differing. Palo Alto, CA: Consulting Psychologists Press, c1980.

Odiorne, George S. The Human Side of Management. Management by integration and self-control. Lexington, MA: Lexington Books, in association with University Associates, Inc., San Diego, CA, c1987.

Revis, Frank. The Way of the Owl. Succeeding with integrity in a conflicted world. First edition. San Francisco, CA: HarperSanFrancisco, c1996.

Waitley, Denis. Empires of the Mind. Provides dozens of specific techniques and tools for maximizing personal potential and authentic self leadership. First edition. New York, NY: W. Morrow, c1995.

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8. UNDERSTANDING SELF AND OTHERS - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Achieving Professional Excellence: Strategies for Self-Development." American Management Association.

"Adult/Elder Care and Parenting Issues." UCR Human Resources.

"Alcohol/Drugs/Substance Abuse." UCR Human Resources.

"Communication and Interpersonal Skills: A Seminar for Technical Professionals." American Management Association.

"Conflict Resolution: Strategies for Improved Communication." American Management Association.

"Coping with Impossible People." UCR Extension, (951) 827-4105, Mgmt 855.29. Focuses on constructive ways to handle difficult behaviors of people in our personal and professional lives. Identifies troublesome characteristics and coping strategies.

"Establishing Your Work/Life Agenda." UCR Extension, (951) 827-4105, AMA's 5th Annual Conference. An interactive teleconference on how to maintain a healthy balance in your personal and professional lives.

"Executive Effectiveness Course, Unit 1." American Management Association.

"Franklin Quest TimeQuest Seminar." UCR Human Resources and Franklin Quest.

"Interpersonal Skills for Executive Secretaries and Administrative Assistants." American Management Association.

"Managing and Working with Difficult People." American Management Association.

"Managing Behavior in Organizations." UCR Extension, (951) 827-4105, Mgmt XRC200.  Examines human behavior in organizations and its implications for management decisions and actions.

"Managing Emotions in the Workplace." American Management Association.

"Personal Problems at Work: What Supervisors Should Know." UCR Human Resources.

"PreDisaster Psychological Preparation Workshop." UCR Human Resources.

"S.O.S.: Stressed Out Supervisors." UCR Human Resources.

"Understanding and Motivating Employees." UCR Extension, (951) 827-4105, Mgmt 850.45. On-the-job human relations issues are examined. The main topics are understanding other people and their similarities and differences, why they behave as they do, and understanding oneself on the job. Emphasis is on the key role good human relations skills play.

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9. DEVELOPMENT OF PEOPLE - READINGS

Bardwick, Ph.D., Judith M. The Plateau Trap: How to Avoid It in Your Career . . . And in Your Life. Outlines how to escape the pitfalls of the plateauing trap and revitalize your career. Practical strategies will enable readers to turn a dead-end job into a fresh opportunity for personal growth and positive change. New York, NY: American Management Association, c1986.

Bell, Chip. Managers as Mentors. A rapid fire and provocative guide to helping associates grow and adapt in today's tumultuous organizations. San Francisco, CA: Berrett-Koehler Publishers, c1996.

Bradford, David L. and Allan R. Cohen. Managing for Excellence: The Guide to Developing High Performance in Contemporary Organizations. Introduces a new model of leadership called the "Manager as Developer. Included are techniques for dealing with problem subordinates and how to motivate employees to get even routine jobs done creatively and productively. New York, NY: Wiley, c1984.

Deegan II, Arthur X. Coaching: A Management Skill for Improving Individual Performance. Ideal for all managers or supervisors who are responsible for the development of people in their organization. Discusses the many day-to-day opportunities for coaching, and gives suggestions for development and evaluation interviews. Reading, MA: Addsion-Wesley Publishing Company, c1979.

Koonce, Richard. Career Power.

Lizotte, Ken and Barbara Litwak. From Secretary Track to Fast Track. The get ahead guide for administrative assistants, secretaries, office managers, and everyone who wants more.

Manz, Dr. Charles C. Mastering Self-Leadership: Empowering Yourself for Personal Excellence. Combines diagnostic questionnaires, self-development exercises, case studies, prescribed strategies, and conversational prose in this book about self-training. Stresses the need to determine our own path toward our goals before we can most effectively lead others. Offers behavioral and cognitive strategies that enhance self-leading skills. Englewood Cliffs, NJ: Prentice-Hall, c1992.

Rothwell, William. Beyond Training and Development. State-of-the-art strategies for enhancing human performance.

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9. DEVLOPMENT OF PEOPLE - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Coaching Skills for Supervisors and Managers." UCR Extension, (951) 827-4105, Mgmt 850.26. Seminar explains what the coaching process entails and how it can be used to increase employee morale and respond to specific performance problems.

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10. PERFORMANCE MANAGEMENT - READINGS

Edwards, Mark and Ann Ewen. 360 Degree Feedback. The 360 degree feedback assesses employee performance from several points of view: peers, customers, supervisors, and direct reports.

Garfield, Charles. Peak Performers. The new heroes of American business. First edition. New York, NY: W. Morrow, c1986.

Gilley, Jerry and Nathaniel Boughton. Stop Managing, Start Coaching.

Harvard Articles Collection. Appraising Performance Appraisal.

Harvard Articles Collection. Managers in the Middle.

King, Patricia. Performance Planning and Appraisal. A how-to book for managers. New York, NY: McGraw-Hill, c1984.

Kohn, Alphie. Punished By Rewards. The trouble with gold stars, incentive plans, A’s, praise, and other bribes. Boston, MA: Houghton Mifflin Company, 1993.

Lawler III, Edward E. High Involvement Organizations: Participative Strategies for Improving Organizational Performance. First edition. San Francisco, CA: Jossey-Bass Publishers, 1988.

Series title: The Jossey-Bass social and behavioral science series.

LeBoeuf, Michael. The Greatest Management Principle in the World. New York, NY: Putman, c1985.

Nelson, Bob. 1001 Ways To Reward Employees by. Money isn't everything, low-cost ideas, proven strategies.

Peters, Tom and Nancy Austin. A Passion for Excellence. New York, NY: Random House, c1985.

Porter, Michael E. Creating and Sustaining Superior Performance.

Robinson, Dana Gaines and James C. Robinson. Performance Consulting. Moving beyond training. First edition. San Francisco, CA: Berrett-Koehler Publishers, c1995.

Seldin, Peter. Evaluating and Developing Administrative Performance. A practical guide for academic leaders. First edition. San Francisco, CA: Jossey-Bass Publishers, 1988.

Straat, Kent L. What Your Boss Can't Tell You. Learn how to analyze your own performance accurately, determine how your boss promotes people, see trouble coming, and gauge where you fit into your company's future. New York, NY: American Management Association, c1988.

Swanson, Richard. Analysis for Improving Performance. Tools for diagnosing organizations and documenting workplace expertise. First edition. San Francisco, CA: Berrett-Koehler, c1994.

Series title: A Publication in the Berrett-Koehler organizational performance series.

Vroom, Victor H. Managing Participation: A Critical Dimension of Leadership.

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10. PERFORMANCE MANAGEMENT - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Coaching and Counseling for Outstanding Job Performance." American Management Association.

"Coaching for Improved Performance." UCR Human Resources.

"Communicating for Improved Performance." Communispond, Inc.

"Conducting Performance Appraisals." UCR Human Resources.

"Developing Performance Expectations." UCR Human Resources.

"Management and Employee Performance System." Hollowell Associates, Inc.

"Maximizing Job Performance." TBA Resources, Inc.

"Negotiating to Win." American Management Association.

"Negotiating to Win II: An Action Workshop." American Management Association.

"Performance." Interact Performance Systems.

"Working Smarter." Innovative Information Techniques, Inc.

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11. PROGRAM/PROCESS MANAGEMENT - READINGS

Abrams, Rhonda M. Successful Business Plan: Secrets and Strategies. First edition. Grants Pass, OR: Oasis Press/PSI Research, c1991.

Series title: PSI successful business library.

Allen, Jane E. Beyond Time Management: Organizing the Organization. This book picks up where traditional time management leaves off by offering a holistic approach which goes beyond list making and time planning. Outlines how to create a "purposeful" system of organizing time, people, and objectives. Reading, MA: Addison-Wesley Publishing Company, c1986.

Dinsmore, Paul. Human Factors in Project Management. To meet project goals successfully, technical experts need the people-handling know-how and leadership skills described in this book. Learn how to get start-up procedures off right, motivate your team, defuse conflict, handle negotiations, and more. Revised edition. New York, NY: American Management Association, c1990.

Douglass, Merrill E. and Donna N. Douglass. Manage Your Time, Your Work, Yourself. New York, NY: American Management Association, c1980.

Fink, Steven. Crisis Management: Planning the Inevitable. New York, NY: American Management Association, c1986.

Gouillart, Francis J. and James N. Kelly. Transforming the Organization. New York, NY: McGraw-Hill, c1995.

Hammer, Michael and James Champy. Reengineering the Corporation. A manifesto for business revolution. First edition. New York, NY: HarperBusiness, c1993.

Kepner, Charles H. and Benjamin B. Tregoe. The New Rational Manager. Authors describe the concepts and procedures used in their popular training courses for executives and provide illustrations throughout the book. This is a disciplined approach to problem solving which focuses on rationality, decisions through adherence to systematic logic, and an examination of the factors underlying decision making. Princeton, NJ: Princeton Research Press, c1981.

Mackenzie, Alec. The Time Trap. New York, NY: American Management Association, 1972.

Marshall, Edward. Transforming the Way We Work. The power of the collaborative workplace. New York, NY: American Management Association, c1995.

Martin, James. The Great Transition. Using the seven disciplines of enterprise engineering to align people, technology, and strategy. New York, NY: American Management Association, c1995.

Stone, Florence and Randi Sachs. The High Value Manager. Developing the core competencies your organization demands. New York, NY: American Management Association, c1995.

Williams, Paul. Getting the Project Done on Time. Managing people, time, and results; quick, easy to read guidelines on all essential project management skills.

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11. PROGRAM/PROCESS MANAGEMENT - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"The Complete Project Manager." Strategic Management Group, Inc.

"Creative Problem Solving." The Ned Hermann Group.

"Desk Top Planning." Achievement Center, Inc.

"Developing Proposal Budgets: Beginning." UCR Human Resources.

"Developing Proposal Budgets: Intermediate." UCR Human Resources.

"Franklin Quest Project Management Seminar." Franklin Quest.

"Franklin Quest TimeQuest Seminar." UCR Human Resources and Franklin Quest.

"Improving Your Project Management Skills: The Basics for Success." American Management Association.

"Influencing the Performance of Others." The Center for Effective Performance.

"Juggling Competing Priorities in Today's New Workplace." American Management Association.

"Making It Work." Benchmark Communications, Inc.

"Managing for Results." Atlanta Resource Associates.

"Managing Project Managers: The People, the Resources, the Politics." American Management Association.

"Problem Analysis and Decision Making." Learning International.

"Problem Solving and Decision Making: Good Decisions, Good Solutions." American Management Association.

"Project Management." Learning Group International.

"Time Power." The Charles R. Hobbs Corporation.

"The Time Trap." American Media, Inc.

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12. STAFFING - READINGS

Arvey, Richard D. and Robert H. Faley. Fairness in Selecting Employees. A concise and thorough investigation of the fairness of selection devices and the legal aspects of unfair discrimination. Second edition. Reading, MA: Addison-Wesley Publishing Company, c1988.

Series title: The Addison-Wesley series on managing human resources.

Bray, Tony. The Selection Maze: How to Choose the Right Person for the Right Job. Practical guide to help you perform all stages of the recruitment process. It offers methodology to help managers create or refine job descriptions, determine applicant qualifications, communicate clearly and interpret the candidate's spoken and non-verbal responses, interview effectively, and make a final decision.

Byham, Ph.D., William. The Selection Solution. Solving the mystery of matching people to jobs.

Drake, John D. The Effective Interviewer: A Guide for Managers. A how-to book which helps managers effectively evaluate job candidates. A complete compendium for the interview process with appendices, tested questions, and checklists that will make the interview an accurate assessment tool. New York, NY: American Management Association, c1989.

Goodale, James G. The Fine Art of Interviewing. An analysis of the six most common types of interviews conducted by personnel specialists, supervisors, and managers. Englewood Cliffs, NJ: Prenctice-Hall, c1982.

Pinsker, Richard J. Hiring Winners: Profile/Interview/Evaluate: A 3-Step Formula for Success. A manager's easy to use guide to hiring the perfect fit for important positions.

UCR Human Resources. Recruitment, Interviewing, and Selection Guide.

Uris, Auren. 88 Mistakes Interviewers Make and How to Avoid Them. Focuses on hiring, termination, performance, and problem solving interviews, and each section is illustrated with examples, analyses, and action steps. New York, NY: American Management Association, c1988.

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12. STAFFING - SAMPLE TRAINING PROGRAMS - WORKSHOPS - SEMINARS

"Behavioral Interviewing." Behavioral Technology.

"Focused Interviewing." Learning International.

"Interviewing for Effective Selection." UCR Human Resources.

"Interviewing, Selecting, and Orienting Employees." Richard Chang Associates, Inc.

"Interviewing Skills Workshop." UCR Extension, (951) 827-4105, Mgmt 850.15. Through discussion, lecture, and role play, participants learn a variety of interviewing and evaluation techniques for making more effective hiring decisions.

"More Than A Gut Feeling II." American Media Inc.

"Recruitment and Selection." UCR Human Resources.

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13. COMPLIANCE/ETHICS - READINGS

Aguilar, Francis J. Managing Corporate Ethics: Learning from America's Ethical Companies how to Supercharge Business Performance. New York, NY: Oxford University Press, 1994.

Brown, Marvin T. Working Ethics: Strategies for Decision Making and Organizational Responsibility. First edition. San Francisco, CA: Jossey-Bass Publishers, 1990.

Series title: The Jossey-Bass management series.

Cooper, Terry L. The Responsible Administrator: An Approach to Ethics for the Administrative Role. Port Washington, NY: Kennikat Press, 1982.

Series title: National university publications.

Series title: Series in political science

Cordtz, D. "Ethicsplosion!" Financial World. Fall 1994, 58-60.

Covey, Stephen. Principle Centered Leadership. New York, NY: Summit Books, c1991.

Covey, Stephen. The 7 Habits of Highly Effective People. Restoring the character ethic. First Fireside edition. New York, NY: Simon and Schuster, 1990, c1989.

Freeman, Edward R. and Daniel R. Gilbert. Corporate Strategy and the Search for Ethics. This text focuses on values as one of the most important concepts in understanding today's business world. It contends that the search for excellence and ethics are connected to the concept of corporate strategy. Englewood Cliffs, NJ: Prentice-Hall, c1988.

Gilligan, Carol. In A Different Voice: Psychological Theory and Women's Development. Cambridge, MA: Harvard University Press, 1982.

Hodgson, Kent. A Rock and a Hard Place: How to Make Ethical Business Decisions When Choices Are Tough. This book can help managers make the tough decisions which impact company profits, public interest, and job security. Case studies are utilized as models for difficult problems and Hodgson employs a process which guides decision-makers to ask the right questions in order to arrive at the best solutions. New York, NY: American Management Association, c1992.

Kidder, Rushworth M. How Good People Make Tough Choices. First edition. New York, NY: Morrow, c1995. First Fireside Edition. New York : Simon and Schuster, 1996.

Kidder, Rushworth M. Shared Values for a Troubled World: Conversations with Men and Women of Conscience. First edition. San Francisco, CA: Jossey-Bass Publishers, c1994.

Kohlberg, Lawrence, Charles Levine, and Alexandera Hewer. The Six Stages of Moral Judgement. A current formulation and a response to critics. Basel; New York, NY: Karger, 1983.

Laczuiak, G.R., M.W. Berkowitz, R.G. Hale, and J.P. Hale. "The ethics of business: Improving or deteriorating?" Business Horizons. 1995 38(1), 39-47.

Levitt, Harold J. Corporate Pathfinders: Building Vision and Values into Organizations. Homewood, IL: Dow Jones-Irwin, c 1986.

Lewis, Carol W. The Ethics Challenge in Public Service: A Problem-Solving Guide. First edition. San Francisco, CA: Jossey-Bass Publishers, 1991.

Watkins, Karen E. and Victoria J. Marsick. Sculpting the Learning Organization: Lessons in the Art and Science of Systemic Change. First edition. San Francisco, CA: Jossey-Bass Publishers, c1993.

Zinn, L. "Do the right thing: Ethical decision-making in professional and business practice." Adult Learning. 1993 5(2), 9ff.

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LEADERSHIP AND MANAGEMENT COURSES - UCR

"Advanced Management Program." The A. Gary Anderson Graduate School of Management, UCR, (951) 827-4592. For those who want to improve their managerial skills and hence increase their contribution to their organizations. The focus is around three core topics: dealing with people, working effectively with and within organizations, and understanding today’s business environment.

"Executive Management Program." The A. Gary Anderson Graduate School of Management, UCR, (951) 827-4592. This program provides the essential management education need to complement experience. Through participation in this program, you will become exposed to the latest issues, processes and practices in management education.

"Human Resources/Personnel Management."  UCR Extension, Certificate Program, (951) 827-4105.  This certificate program is designed to provide professional training for those working in or planning to enter the field of human resources/personnel, employee or industrial relations or supervision.

"Introduction to Management Science."  UCR Extension, (951) 827-4105, Mgmt XRC206.  An introduction to the application of the scientific method and solutions to management decision problems.  Stresses the art of modeling (problem formulation) and the use of quantitative methods to solve problems.

"Managerial Economics."  UCR Extension, (951) 827-4105, Mgmt 203.  Studies the micro, macro, and global environments of managerial decisions.

"Purchasing Management."  UCR Extension, Certificate Program, (951) 827-4105.  Developed and offered in cooperation with the Inland Chapter of the National Association of Purchasing Management, this program helps professionals develop capabilities in purchasing principles, practices and management; and emphasizes the latest practices in the field.

"Staff Mentor Program."  UCR. Assists staff in enhancing and clarifying goals, and familiarizes them with opportunities at UCR.  Mentors teach skills, introduce participants to people, provide moral support, give projects, and act as a sounding board.

"The Supervisor as Manager."  UCR Extension, (951) 827-4105, Mgmt 850.25.  Focuses on the fundamental responsibilities of the supervisor/manager: planning, control, communication, and organization within the context of an integrated personal value system.

"Supervisory Excellence I."  UCR Extension, (951) 827-4105, Mgmt X453.  Well rounded review of the key concepts, skills, and strategies that underlie successful supervisory performance.

"Supervisory Excellence II."  UCR Extension, (951) 827-4105, Mgmt X453.01. Lectures, discussions, and exercises address productivity improvement, employee counseling, motivation, team building, the supervisor as coach/trainer, and stress and time management.

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DIRECTORY OF OUTSIDE PROGRAMS - WORKSHOPS – SEMINARS

This is small sampling of organizations you may research to address a development need. Please contact the organization or refer to their Web page for more information.

American Management Association

1601 Broadway

New York, NY 10019-7420

(800)262-9699

http://www.tregistry.com/ttr/ama.htm

Examples:

"The Management Course." A five unit course presenting an intensive, comprehensive program offering today's principles in the art of management, finance, marketing, and leadership.

"The Executive Effectiveness Course." A two unit course presenting a clear, honest look at opportunities to fine tune managerial style, uncover values, techniques of motivation, group dynamics, and interpersonal relations.

American Media, Inc.

4900 University Avenue

West Des Moines, IA 50266-6769

(800)262-2557

http://www.ammedia.com/

Behavioral Technology

6260 Poplar Avenue

Memphis, TN 38119-4719

(800)227-6855

http://www.btweb.com/

Center for Creative Leadership

One Leadership Place

Post Office Box 26300

Greensboro, North Carolina 27438-6300

Phone: (910)288-7210

http://www.ccl.org/

The Center for Effective Performance

4250 Perimeter Park South, Suite 131

Atlanta, GA 30341

(770)458-4080

http://www.pma-online.org/list/3200.html

Richard Chang Associates, Inc.

41 Corporate Park, Suite 230

Irvine, CA 92714

(714)756-8096

http://users.deltanet.com/users/belston/rca/

Communispond, Inc.

300 Park Avenue

New York, NY 10022

(800)529-5925

http://www.Communispond.com/

Development Dimensions International

1225 Washington Pike

Bridgeville, PA 15017-2838

(412)257-2277 or 257-0600

http://www.ddiworld.com/

Employee Development Systems, Inc.

3730 Kirby Drive, Suite 415

Houston, TX 77098-3973

(713)524-2982

The Executive Technique

716 North Rush Street

Chicago, IL 60611

(312)266-0001

Hallowell Associates, Inc.

Plaza Center Building, Suite 900

10900 NE Eighth Street

Bellevue, WA 98004

(206)455-1462

HighGain, Inc.

545 Dolores Street

San Francisco, CA 94110-1564

(415)241-8030

Innovative Information Techniques, Inc.

274 Madison Avenue

New York, NY 10016

(212)685-7447

http://www.iitnyc.com/

Interact Performance Systems

500 North State College, Suite 1000

Orange, CA 94103

(800)944-7553

Learning Group International

6053 West Century Boulevard

P.O. Box 45028

Los Angeles, CA 90045

(800)421-8166

Learning International

P.O. Box 10211

225 High Ridge Road

Stamford, CT 06904

(203)326-8400

http://www.learningintl.com/

McLagan International, Inc.

1700 West Highway 36, Suite 300

St. Paul, MN 55113

(612)631-2034

The Ned Herrmann Group

2075 Buffalo Creek Road

Lake Lure, NC 28746

(704)625-9153

http://hbdi.com/start,html#logo

ODR, Inc.

Building 16

2900 Chamblee-Tucker Road

Atlanta, GA 30341

(404)455-7145

Pacific Learning Systems

319 SW Washington Street

Portland, OR 97204

(503)227-7272

Service Quality Institute

9201 E. Bloomington Freeway

Bloominton, MN 55420-3437

(800)548-0538

Sigma International, Inc.

P.O. Box 3082

Oakton, VA 22124

(703)934-0300

Strategic Management Group, Inc.

3624 Market Street

Philadelphia, PA 19104

(800)445-7089

http://www.smginc.com/

Walter Story Incorporated

Suite 440

200 Concord Plaza Drive

San Antonio, TX 78216

(210)824-9088

Whole Systems International

The Whole Brain Corporation

26 Landsdowne Street

Cambridge, MA 02139-4234

(617) 494-1770

Zenger/Miller

http://www.vcsu.nodak.edu/vcsu/kathryn/zengermiller.html

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